Hotspot Shield has promised to look into the issues.
Otherwise, go to the Products & Apps page in My Verizon and click the Manage My Products tab.
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i OS is a trademark or registered trademark of Cisco in the US and other countries and is used under license. Black Berry® and related trademarks, names and logos are the property of Black Berry Limited and are registered and/or used in the US and countries around the world.
This page answers questions about the Mobile Hotspot feature on smartphones and tablets.
If you have questions about a Jetpack® (a device that is only a Mobile Hotspot), please go to our Verizon Jetpack FAQs.