If the user chooses to enter chat, he or she will be redirected to a site hosted by the Lifeline.
Security controls, including encryption and authentication, are in place to ensure the protection of any information submitted via chat.
Troubleshooting Steps: This may happen because the Visitor’s browser is not up to date or because their Java Script is not enabled.
They can check whether or not their browser is updated by doing to and that page will inform them of their browser status and recommend what to do moving forward.
You get the same one-on-one, real-time, confidential information from a trained advocate as you do if you contact The Hotline by phone.
Every day we speak with survivors, friends, family, coworkers, those who identify as abusive and others affected by domestic violence and abuse.
If the service appears 'offline' or 'busy', please call Lifeline on 1-800-273-TALK (8255) – we are available 24/7.
If you or someone you know is in danger or needs immediate medical attention, please call 911.
As stated earlier, our busiest time are 10pm EST – 2am EST so you are most likely to be in a queue during these times.
If all chat specialists are busy assisting other visitors you will be asked to try the chat again in a half hour.
If the chat service is not open we encourage you to call the National Suicide Prevention Lifeline at 1-800-273-8255.
If you’re ready to seek help but don’t feel comfortable talking with an advocate on the phone, or if it’s not safe for you to call, now there’s another option.
The Hotline’s live chat service (IM-style) is a safe, private way to connect with a Hotline advocate.